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What is dimensional weight and how is it calculated?
In accordance with the rules of the International Air Transport transported parcels are measured in two ways:
- Physical weight;
- Volume weight.
If the size of large parcels, initially counted two weight indicator, and then the highest rate is taken as the basis for calculating the delivery price.The volumetric weight is calculated on the basis of the following - width (cm) x length (cm) x height (cm) / 6000
What is 1000 US dollars limit?
Under the legislation of the Republic of Azerbaijan (in accordance with Article 2.1.4 of Decision 305 of the Cabinet of Ministers), natural persons may import into the country shipment with physical value no more than $ 1000 for 30 days.
If the physical value exceeds $1000, the customs duty is paid according to the legislation. The $1000 limit includes the cost of the item and the transfer fee.
Why the goods were held up at customs?
The goods can held up at customs if:
- Physical value of goods more than $ 1000 US for 30 days
- Goods are determined by the Customs Authorities as a commercial
- The goods are prohibited for import into the country
Will my order be tracked?
As soon as the order are delivered to our warehouse abroad we will give you a tracking number of the order to track your purchase on our website in the "Tracking Number" section.
How is the shipping fee calculated?
Can I return ordered goods?
Fizza is not responsible for the authenticity and quality of the shipped goods. For return and replacement purchase you must contact the supplier directly.
How can I order from sites that do not accept Azerbaijan bank cards?
If you can`t order goods from a foreign site, we will be happy to help you. You need to send us a link to the product you want to buy and make a payment to our company online. Then we will make a purchase for you.
How do I place an order?
You need to register at www.fizza.az to get access to the company`s warehouse addresses in the USA and Turkey. Next you place your order yourself to our warehouse address, or send us the link to goods and make a payment to our company online. Then we will send the order to your address.
How long will the order take to arrive?
Delivery times vary based on the website from which your order goods. Most foreign firms deliver orders in 3-15 days. Weekends and holidays also affect delivery time. As soon as the company transport the order to our warehouse abroad, we will deliver it to Azerbaijan within 3 - 10 days.
What can't I order?
Commodities forbidden to be received by international postal shipments:
Equipment for issuing money and postal payment signs
Human organs and (or) tissues
Poisonous and toxic agents
Biological and infectious substances
Mercury, chemical reagents and acids
Perishable food products
Shipments that can cause danger for postal officials due to their nature or packaging, as well as those that can cause damaging, perishing or contamination of other postal shipments and postal equipments
Coins, banknotes and traveller's cheques